Here's the legal Stuff
Terms & Conditions
1.1. In these Terms of Business the following definitions apply:
“The Company”, “We”, “Us” – means Safe Dry Chelmsford.
“Cleaner”, “Cleaning Operative” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Client’s Address” – means the address where the Client has requested the cleaning service to be carried out.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretation.
2.1. These Terms and Conditions represent a contract between Safe Dry Chelmsford and the Client.
2.2. Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
2.3. The Client agrees that any use of the Company’s services, including placing an order for services by telephone, email, website forms, social media sites messenger function shall constitute the Client’s acceptance of these Terms and Conditions.
2.4. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.5. The Company reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Any alterations will apply to new business but not existing contracts.
3.1. All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from their date. The Company reserves the right to amend the initial quotation should the Client’s original requirements change or upon inspection of the property by us.
3.2. Any additional charges like congestion charge, ultra low emission charge and parking will be added to the Client’s invoice unless a different agreement was made.
3.3. If We need to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £15.00 charge will be added to the price of the service. The charge will cover only the pick up of keys. If said keys need to be returned back to the pick up address or any other address another charge of £15.00 will apply.
4.1. The Client must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a £90.00 fee.
4.2. The Client is responsible for providing access to their property at the scheduled time. Failure to provide access to the property is subject to a £90.00 fee.
5.1. Unless otherwise agreed in writing by the company, payment is requested on the completion of the work. The Client must make payment by cash, cheque or bank transfer before the carpet cleaner leaves the Client’s premises.
5.2. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
5.4. The Company reserves the right to charge £50.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.
5.5. All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £50.00 per cheque.
5.6. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
5.7. The Client agrees to and authorises the Company to charge his debit/credit card he has provided to the Company with any outstanding amounts owed to the Company.
5.8. Where such alternative arrangements have been made the Client must make payment within 30 days of the invoice date.
5.9. The rates of payment by the Company shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.
5.10. All payments must be made in Great Britain Pounds.
6.1. The Client can cancel the scheduled service by giving prior notice 48 hours before the cleaning without incurring any cancellation fees otherwise a minimum call out fee of £90.00 will be charged.
6.2. We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
6.3. The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaner or cleaning team.
7.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim.
7.2. The Company may require entry to the location of the claim within 24 hours to correct the problem.
7.3.. If the Client or any third party instructed by the Client is not present at the time of completion of the service then no claims regarding any cleaning issues can be made.
7.4. If the Client instructs a third party to inspect the result from the cleaning then the Company must be notified before completion of the service.
7.5. In case of a third party inspecting or refusing to inspect the result from the cleaning then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
7.6. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
7.7. While the Company operatives make every effort not to break items, accidents do happen. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away.
7.8. The Company shall not be responsible for damage due to faulty and/or improper installation of any item.
7.9. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
8.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:
8.1.1. Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of god, floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.
8.1.2. Late arrival of Company operatives at the service address. The Company endeavours to be on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.
8.1.3. Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
8.1.4. Non satisfactory result from the service due to the Client or third party walking on the carpets during or shortly after the cleaning process;
8.2. The Company shall not be liable for the shrinkage of carpets, rugs, curtains or sofas as a result of natural fibre being wet cleaned.
8.3. The Company shall not be liable for the shrinkage of carpets, rugs, curtains or sofas as a result of poor fitting.
8.4. The Company shall not be liable for carpets expanding or ripples forming during and/or after the cleaning when this is as a result of factors such as fibre content, wear and tear, weak backing and/or poor fitting.
8.5. The Company shall not be responsible for a poor result in cleaning where this is a result of considerable wear and tear and/or staining to the carpet fibres prior to the service being carried out.
8.6. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.
9. Supplementary Terms
9.1. If any estimates of how long it will take the cleaning operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
9.2. If any estimates of how long it will take the cleaning to fully dry after a hot water extraction clean are provided, that is only an estimate and therefore a degree of flexibility may be required.
9.3. The quotation excludes the clearing of debris created by tradesman or building work unless otherwise stated.
9.4. All fragile and/or highly breakable items must be secured or removed before any cleaning takes place.
9.5. The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. The Company shall not be responsible for the Client’s failure to comply with this obligation.
9.6. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
9.7. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
9.8. The Client agrees to allow the Company back to re-clean and inspect any disputed areas before arranging a third party to carry out services.
9.9. The client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleaning’s.
9.10. The Company requires the presence of the Client or his/hers representative in the beginning and at the end of the cleaning session so an inspection can be carried out and if any corrections are needed, should be made on the same day. If a Client is not completely satisfied with the cleaning services, the Company will re-clean any areas and item/s before the completion of the service on the same day.
9.11. The company may take up to 5 working days to respond to a complaint.
9.12. Complaints are accepted in writing (e-mail). Complaints must be reported on completion or in the following 24-hour.
9.13. Client should appreciate that carpets often will not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and cleaning cannot rectify this. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. The Company will use its best efforts to provide a good result but Clients are asked to be aware of these limitations which are common to all cleaning operations.
9.14. In the case of damage the Company will try to repair the item/s if it agrees that it caused the damage. If the item/s cannot be repaired the Company will rectify the problem through its insurance company by crediting the Client with the item/s if it is proven to be by our personnel.
9.15. The company reserves the right not to be responsible for: delay for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to lack of hot water or power, third party entering or present at Client’s premises obstructing the cleaning process, accidental damages worth up to £100 or less.
10. Client Satisfaction
10.1. The client understands that he/she is not entitled to any refunds.
10.2. If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, the Company reserves the right to return a cleaner and re-clean any areas to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
10.3. The Company reserves the right to return a cleaner not more than once.
10.4. The Company may require entry to the location of the claim within 24 hours to correct the problem.
10.7. We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
11.1. The Company shall insure all work it undertakes. The Company’s public liability insurance covers damages caused by a cleaning operative working on behalf of the Company. All claims are subject to an excess of £50.00.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
Copyright and right of the producer of a database
The site www. safedrychelmsford.com is both a work protected by copyright, a database on which Safe Dry Chelmsford holds the copyright and rights of the producer. The texts, layout, drawings, photographs, films, graphics and other elements of this site are protected by copyright. Any copy, adaptation, translation, arrangement, public communication, rental or other use, modification of all or part of this site in any form and by any means, electronic, mechanical or other means, is strictly prohibited, except with the prior written permission of Safe Dry Chelmsford The content of the database is protected that allows the producer to prohibit any extraction and / or re-utilization of the whole or part of this content. Any infringement of these rights may lead to criminal or civil prosecution.
Trademarks and trade
The names, logos and other marks used on this site, including the logo and the name Safe Dry Chelmsford, are trademarks and / or trade names protected by law. Any use of these or similar signs is strictly prohibited without the prior written consent of Safe Dry Chelmsford
Liability for content
Safe Dry Chelmsford takes the greatest care to the design and maintenance of this site. Safe Dry Chelmsford cannot guarantee the accuracy of the information contained in this site. The user should be aware that the information without prior notification can be modified. Safe Dry Chelmsford cannot be held liable for the content of this site or for any use that may be made thereof. Safe Dry Chelmsford can be held liable in any way for the content and existence of any other sites to which hyperlinks are provided.
Safe Dry Chelmsford takes the privacy of its users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. Any personal information you give to us will be processed in accordance with the UK Data Protection Act 1998. We will use the information to process your request and to provide any relevant further information. It will also be used to support our marketing and market research activities.
Personal Information Collected
Safe Dry Chelmsford undertakes to maintain your personal data in secure conditions. Your personal data will be disclosed to staff and agents in order to support our services to you; this is done on a need-to-know basis and all staff are made aware of the procedures they must follow to ensure your data is protected.
We collect personally identifiable information about you (your "Data") through:
· the use of enquiry form
· the provision of your details to us either online or offline.
The elements of your Data that we collect may include:
· E-mail address
· Usage statistics
We may also collect information that we request from you regarding your use of our service or that we collect automatically about your visit to our sites. Please see our Cookies Policy for more details.
Use of your Personal Information
Your personal data is held for the purposes set out in data protection act. On making an enquiry, you confirm that you understand that your data may be processed for these purposes which include:
· processing enquiries;
· maintaining your record
· providing advice and support
· providing our customers with a personalised service
· allowing users to participate in interactive features of our service, where they choose to do so
· running competitions, prize draws and promotions
· providing you with information about products and services we offer (if you agree to receive such information),
· where your data is disclosed to a third party, this is done in accordance with the provisions of the Act.
If an enquiry is not progressed, we will securely destroy the information line with the Safe Dry Chelmsford retention and destruction policy.
We also use information in aggregate form (so that no individual user is identified by name):
· to build up marketing profiles
· to aid strategic development
· to manage our relationship with advertisers
· to audit usage of the site.
We use technology on the registration, application and enquiry pages of our website, which may record user movements, including page scrolling, mouse clicks and text entered. The data we collect in this way helps us to identify usability issues, to improve the assistance and technical support we can provide to users and is also used for aggregated and statistical reporting purposes.
How Safe Dry Chelmsford uses 'Cookies' on its website
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
What sort of cookies does Safe Dry Chelmsford use?
Generally, our cookies perform up to two different functions:
1. Essential cookies
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify users and ensure they can access the online enquiry form page. If a user opts to disable these cookies, the user will not be able to access all of the content that this process entitles them to.
2. Performance Cookies
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic. We may also use third party cookies to help us with market research, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.
Can a website user block cookies?
As we’ve explained above, cookies help you to get the most out of our websites.
Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly
Do we track whether users open our emails?
Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.